Delivery & Returns
Delivery Policy
We offer delivery within Perth and surrounding areas. Delivery charges vary based on the size and location of the order. Orders are typically processed within 1-3 business days, and estimated delivery times will be provided at checkout. Please ensure someone is available to receive the delivery, as missed deliveries may incur additional charges. We are not responsible for delays caused by external factors like weather or courier issues. For more details or special delivery requests, please contact us directly.
Return & Refund Policy
At Timber Flooring Perth, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your timber flooring, we offer a simple and hassle-free exchange process. Our customer satisfaction is our top priority, and we are committed to providing you with a positive shopping experience. Please refer to our detailed return and refund policy to understand how we can assist you further.
We do not offer refunds for change of mind. Returns are only accepted within 14 days of purchase for unused, unopened items in their original packaging. Customers are responsible for return shipping costs unless the product is faulty or incorrect. Once returned items are inspected and approved, a store credit may be issued. Custom or special orders are non-refundable unless defective or incorrect. For more information or assistance, please contact us directly.